Refunds & Returns Policy

Our Commitment

At M-Tech Technologies, we stand behind the quality of our products and are committed to ensuring customer satisfaction. This Return and Refund Policy outlines the conditions and procedures for returning products and requesting refunds.

Refund Policy

Eligible Refund Conditions

M-Tech Technologies offers refunds under the following circumstances:

• Dead on Arrival (DOA) Products: Products that are non-functional upon delivery
• Incorrect Dispatch: Products that were wrongly sent or do not match the order specifications

Refund Requirements

To qualify for a refund, customers must:

1. Report the issue on the same day the product is received
2. Provide proof of purchase (receipt, order number, or invoice)
3. Ensure the product is in its original condition with all accessories and packaging
4. Contact our customer service team immediately upon discovering the issue

Refund Processing

Once your refund request is approved, we will process the refund through your preferred method:

• Mobile money transfer
• Bank transfer
• Cash payment (for local customers)

Processing Time: Approved refunds will be processed within 3 business days.

Return Policy

Warranty Coverage

We accept returns on products within the following warranty periods:

• New Products: 12 months from date of purchase
• Refurbished Products: 6 months from date of purchase

Return Conditions

To be eligible for a return under warranty:

1. The product must be within the applicable warranty period
2. The issue must be covered under our warranty terms (manufacturing defects, hardware failures)
3. The product must not show signs of physical damage, misuse, or tampering
4. Original accessories and packaging should be included when possible

Return Process

1. Contact Us: Reach out to our customer service team to report the issue
2. Assessment: Our technical team will assess whether the issue is covered under warranty
3. Return Authorization: If approved, you will receive return instructions
4. Product Return: Bring or send the product to our head office address
5. Resolution: We will repair, replace, or refund the product as appropriate

Exclusions

The following items are not eligible for returns or refunds:

• Products damaged due to misuse, abuse, or normal wear and tear
• Products with expired warranty periods
• Items that have been modified or repaired by unauthorized parties
• Consumable items and accessories (unless defective upon arrival)
• Software products (unless hardware-related issues)

Contact Information

For all return and refund inquiries, please contact us:

Head Office Address: Pioneer House Building 3rd Floor

Customer Service:

• Phone: 0703451012
• Email: sales@mtech.co.ke

Important Notes

• All returns must be accompanied by proof of purchase
• Customers are responsible for safe packaging and delivery of returned items to our head office
• We reserve the right to inspect all returned products before processing refunds or exchanges
• This policy may be updated from time to time; customers will be notified of any changes
• For products still under manufacturer warranty, we may direct customers to the manufacturer for service